Wednesday, May 30, 2007

Get A Human

Have you forgotten what it is like to talk to a human over the phone? I called my city offices the other day and my call was answered with a recording.

This peeved me a bit so I left an unkind message. I wasn’t rude; I just told them that as a public agency they were doing a disservice to the community by not having a live person answer the phone. I did not leave my name or number.

Ten minutes later, the city office called me. Apparently, caller ID is working fine.

If you relate to the frustration and difficulty of trying to talk to a live person when you call a company, go to getahuman and try their cheat sheet. They provide you with information that will help you navigate the automated menu. It’s a neat website and you get to rate the company you call.

Write it down,